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FrontierBPM Privacy Policy

This privacy statement is effective as of September 13, 2018. It will be updated as needed to reflect any changes in the way we handle your personal data or any changes in applicable laws.

This page and its sub-pages tell you everything you need to know about how FrontierBPM (“FrontierBPM”; “we”) protect the personal data we process and control relating to you (“your personal data”; “your data”) and which rights you have in relation to the processing of your personal data.

Any FrontierBPM entity located outside the European Union will for the purposes of compliance with data privacy laws be represented by FrontierBPM.

Below, we provide the following information regarding how FrontierBPM protects your personal data:

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HOW DOES FRONTIERBPM PROTECT YOUR PERSONAL DATA?

FrontierBPM believes your right to privacy and the protection of your personal data is of the utmost importance.

FrontierBPM protects your personal data in accordance with applicable laws and our data privacy policies. In addition, FrontierBPM maintains the appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and/or against accidental loss, alteration, disclosure or access, or accidental or unlawful destruction of or damage thereto.

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The following sections provide further details as to how FrontierBPM processes your personal data:

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Which categories of personal data do we collect and how do we process such personal data?

​We collect personal data of our employees, potential employees, clients, suppliers, business contacts, shareholders and website users. If the data we collect are not listed in this privacy statement, we will give individuals (when required by law) appropriate notice of which other data will be collected and how they will be used.

Specifically, the personal data we collect include the categories of personal data described in the sections “How do we use personal data when you visit FrontierBPM’s website?”, “How do we use cookies (and other tracking technologies)?”, “How do we use personal data when you visit our offices?” and “How do we use personal data for marketing purposes?”, as well as any other categories of personal data referred to in this privacy statement or in other statements you have received.

Except for certain information that is required by law, your decision to provide any personal data to us is voluntary. You will therefore not be subject to adverse consequences if you do not wish to provide us with your personal data. However, please note that if you do not provide certain information, we may not be able to accomplish some or all of the purposes outlined in this privacy statement, and you may not be able to use certain tools and systems which require the use of such personal data.

If you provide us with personal data of another person (for instance, a potential employee/referral), you are responsible for ensuring that such person is made aware of the information contained in this privacy statement and that the person has given you his/her consent for sharing the information with FrontierBPM.

The above-mentioned categories of personal data have been obtained either directly from you (for example, when you provide information to sign up for a newsletter or register to comment on a forum website) or indirectly from certain third parties (for example, through our website’s technology). Such third parties include our affiliates, public authorities, public websites and social media, suppliers and vendors.

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For which purposes and on which legal basis do we use your personal data?

FrontierBPM uses your personal data only where required for specific purposes. Please see below for (i) a list of the purposes for which FrontierBPM uses your personal data and (ii) an overview of the legal basis for each such purpose.

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We will process your personal data for the purposes mentioned above based on your prior consent, to the extent such consent is mandatory under applicable laws.

We will not use your personal data for purposes that are incompatible with the purposes of which you have been informed, unless it is required or authorized by law, or it is in your own vital interest (e.g. in case of a medical emergency) to do so.

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Will we share your personal data with third parties?

We may transfer personal data to our service providers, professional advisors, public and governmental authorities or third parties in connection with a (potential) corporate or commercial transaction. Such third parties may be located in other countries. Before we do so, we shall take the necessary steps to ensure that your personal data will be given adequate protection as required by relevant data privacy laws and FrontierBPM’s internal policies.

Unless you are otherwise notified, any transfers of your personal data from within the European Economic Area (EEA) to third parties outside the EEA will be based on an adequacy decision or are governed by the standard contractual clauses. Any other non-EEA related transfers of your personal data, will take place in accordance with the appropriate international data transfer mechanisms and standards.

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What about sensitive data?

FrontierBPM does not generally seek to collect sensitive data (also known as special categories) through this site or otherwise. In the limited cases where we do seek to collect such data, we will do this in accordance with data privacy law requirements and/or ask for your consent.

The term "sensitive data" refers to the various categories of personal data identified by data privacy laws as requiring special treatment, including in some circumstances the need to obtain explicit consent from you. These categories include racial or ethnic origin, political opinions, religious, philosophical or other similar beliefs, membership of a trade union, physical or mental health, biometric or genetic data, sexual life or orientation, or criminal convictions and offences (including information about suspected criminal activities).

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What about data security?

We maintain organizational, physical and technical security arrangements for all the personal data we hold. We have protocols, controls and relevant policies, procedures and guidance to maintain these arrangements taking into account the risks associated with the categories of personal data and the processing we undertake.

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Regarding your use of our websites, you should understand that the open nature of the internet is such that information and personal data flows over networks connecting you to our systems without security measures and may be accessed and used by people other than those for whom the data are intended.

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Where will your personal data be processed?

As a global organization with offices and operations throughout the world, personal data we collect may be transferred or be accessible internationally throughout FrontierBPM's global business and between its entities and affiliates.

How long will your personal data be retained by us?

We will retain your personal data only for as long as is necessary. We maintain specific records management and retention policies and procedures, so that personal data are deleted after a reasonable time according to the following retention criteria:

  • We retain your data as long as we have an ongoing relationship with you (in particular, if you have an account with us).

  • We will only keep the data while your account is active or for as long as needed to provide services to you.

  • We retain your data for as long as needed in order to comply with our global legal and contractual obligations.

Which rights do you have with respect to the processing of your personal data?

You are entitled (in the circumstances and under the conditions, and subject to the exceptions, set out in applicable law) to:

  • Request access to the personal data we process about you: this right entitles you to know whether we hold personal data about you and, if we do, to obtain information on and a copy of that personal data.

  • Request a rectification of your personal data: this right entitles you to have your personal data be corrected if it is inaccurate or incomplete.

  • Object to the processing of your personal data: this right entitles you to request that FrontierBPM no longer processes your personal data.

  • Request the erasure of your personal data: this right entitles you to request the erasure of your personal data, including where such personal data would no longer be necessary to achieve the purposes.

  • Request the restriction of the processing of your personal data: this right entitles you to request that FrontierBPM only processes your personal data in limited circumstances, including with your consent.

  • Request portability of your personal data: this right entitles you to receive a copy (in a structured, commonly used and machine-readable format) of personal data that you have provided to FrontierBPM, or request FrontierBPM to transmit such personal data to another data controller.

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To the extent that the processing of your personal data is based on your consent, you have the right to withdraw such consent at any time by contacting us. Please note that this will not affect FrontierBPM’s right to process personal data obtained prior to the withdrawal of your consent, or its right to continue parts of the processing based on other legal bases than your consent.

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If, despite our commitment and efforts to protect your personal data, you believe that your data privacy rights have been violated, we encourage and welcome individuals to come to FrontierBPM first to seek resolution of any complaint. You have the right at all times to register a complaint directly with the relevant supervisory authority or to make a claim against FrontierBPM with a competent court (either in the country where you live, the country where you work or the country where you deem that data privacy law has been infringed).

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Contact us to exercise any of your rights.

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HOW WE USE PERSONAL DATA WHEN YOU VISIT FRONTIERBPM'S WEBSITE?

In addition to the information set out above, the following sections describe how we use personal data when you visit FrontierBPM’s website:

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Which personal data do we gather?

FrontierBPM collects personal data at its websites in two ways: (1) directly (for example, when you provide personal data to sign up for a newsletter or register to comment on a forum website); and (2) indirectly (for example, through our website's technology).

We may collect and process the following personal data:

  • Personal data that you provide by filling in forms on our website. This includes registering to use the website, subscribing to services, newsletters and alerts, registering for a conference or requesting a white paper or further information. Pages that collect this type of personal data may provide further information as to why your personal data are needed and how it will be used. It is completely up to you whether you want to provide it.

  • If you contact us, we may keep a record of that correspondence.

  • We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

  • Any postings, comments or other content that you upload or post to an FrontierBPM website.

  • Our website collects personal data about your computer, including (where available) your IP address, operating system and browser type, for system administration, to filter traffic, to look up user domains and to report on statistics.

  • Details of your visits to our website, the pages you view and resources you access or download, including but not limited to, traffic data, location data, weblogs and other communication data. Please see the Cookies section below for more information.

Do we include (links to) websites and programs of third parties?

Our websites may include:

  • Links to and from the sites of our partner networks, advertisers and affiliates.

  • Certain programs (widgets and apps) of third parties. Where this is the case, note that such third parties may process your personal data collected through such programs for their own purposes.

We do not accept any responsibility or liability for such third parties’ sites or programs. Please check such third parties’ terms of use and privacy statements before using and providing any information to such third parties’ sites and programs.

How do we use personal data that we collect from our websites?

We use personal data for the purposes described in the section “For which purposes and on which legal basis do we use your personal data?” above, as well as to provide you with information you request, process online job applications, and for other purposes which we would describe to you at the point where it is collected. For example:

  • To fulfill your requests for white papers, articles, newsletters or other content.

  • For surveys or research questionnaires.

  • To personalize your experience at our website.

  • To contact you for marketing purposes where you have agreed to this.

We analyze your IP and browser information to determine what is most effective about our website, to help us identify ways to improve it and make it more effective. Please see the Cookies section below for more information.

HOW DO WE USE COOKIES (AND OTHER TRACKING TECHNOLOGIES)?

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In addition to the information set out above, this section describes how we use cookies and other tracking technologies. We analyze your IP and browser information to determine what is most effective about our website, to help us identify ways to improve it and, eventually, to determine how we can tailor our website to make it a more positive and relevant user experience.

Please see our Cookies policy for more details. By using our website, you agree that we can place cookies and other similar technologies on your device as explained in our Cookies policy.

HOW DO WE USE PERSONAL DATA WHEN YOU VISIT OUR OFFICES?

If you have any questions on how we use personal data when you visit FrontierBPM offices or you want to let us know about website/marketing permissions, please contact us.

HOW DO WE USE PERSONAL DATA FOR MARKETING PURPOSES?

In addition to the information set out above, the following sections describe how we use personal data for marketing purposes:

What are the sources of marketing data?

The bulk of the personal data we collect and use for marketing purposes relates to individual employees of our clients and other companies with which we have an existing business relationship. We may also obtain contact information from public sources, including content made public at social media websites, to make an initial contact with a relevant individual at a client or other company.

Do we send targeted e-mails?

We send commercial e-mails to individuals at our clients or other companies with whom we want to develop or maintain a business relationship in accordance with applicable marketing laws. Our targeted e-mail messages typically include web beacons, cookies, and similar technologies that allow us to know whether you open, read, or delete the message, and links you may click. When you click a link in a marketing e-mail you receive from FrontierBPM, we will also use a cookie to log what pages you view and what content you download from our websites, even if you are not registered at or signed into our site.

Targeted e-mails from FrontierBPM may include additional data privacy information, as required by applicable laws.

Do we maintain Customer Relationship Management (CRM) databases?

Like most companies, FrontierBPM uses customer relationship management (CRM) database technology to manage and track our marketing efforts. Our CRM databases include personal data belonging to individuals at our client and other companies with whom we already have a business relationship or want to develop one. The personal data used for these purposes includes relevant business information, such as: contact data, publicly available information (e.g. board membership, published articles, press releases, your public posts on social media sites if relevant for business purpose), your responses to targeted e-mails (including web activity following links from our e-mails), website activity of registered users of our website, and other business information included by FrontierBPM professionals based on their personal interactions with you. If you wish to be excluded from our CRM databases, please contact us.

Do we combine and analyze personal data?

We may combine data from publicly available sources, and from our different e-mail, and personal interactions with you collected when you sign-up or log on to our site or connect to our site using your social media credentials (such as LinkedIn). We combine this data to better assess your experience with FrontierBPM and to perform the other activities described throughout our privacy policy.

Do we share personal data with third parties?

In addition to the third parties mentioned in the section “Will we share your personal data with third parties?” above, we may share your personal data with marketing agencies.

What are your rights regarding marketing communications?

You can exercise your right to prevent marketing communications to you by checking certain boxes on the forms we use to collect your personal data, or by utilizing opt-out mechanisms in e-mails we send to you. You can also exercise the right to discontinue marketing communications to you, or to have your personal data removed from our customer relationship management (CRM) databases at any time by contacting us. In such cases, we will retain minimum personal data to note that you opted out in order to avoid contacting you again. 

CONTACT US

Please click here if:

  • You have a general question about how FrontierBPM protects your personal data.

  • You wish to exercise your rights in relation to your personal data rights (as set out in the sections “Which rights do you have with respect to the processing of your personal data?” and “Your rights regarding marketing communications”). 

  • You wish to make a complaint about FrontierBPM’s use of your data.

Cookies and Similar Technologies

Below is information about how FrontierBPM and its affiliates (“we”) use cookies and other similar technology on this website.

By continuing to use this website you agree that we can place cookies and other similar technology on your device, including mobile device, per your agreement with our cookie consent manager. By continuing to use your mobile device to access this website, you agree that the following information may be collected: your unique device identifier, mobile device IP address, information about your device’s operating system, mobile carrier and your location information (to the extent permissible under applicable law).

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a site and allow a site to recognize your device(s).

Why do we use cookied and similar technologies?

Cookies do a lot of different jobs, such as letting you navigate between pages efficiently, remembering your preferences and generally improving the user experience. They can also help to ensure that the advertisements you see online are more relevant to you and your interests.

Does FrontierBPM use cookies for marketing and analytics?

Yes, we may use information collected from our cookies to identify user behavior and to serve content and offers based on your profile, and for the other purposes described below, to the extent legally permissible in certain jurisdictions.

Some of the cookies we use don't collect information that identifies a visitor. For example –

  • Performance cookies (see below)

  • Targeting cookies (see below) where you are not a registered user

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In other cases we can associate cookie information (including information from cookies placed via our advertisements on third party sites) with an identifiable individual. For example –

  • If we send you a targeted email which includes web beacons, cookies or similar technologies we will know whether you open, read, or delete the message.

  • When you click a link in a marketing e-mail you receive from FrontierBPM, we will also use a cookie to log what pages you view and what content you download from our websites, even if you are not registered at or signed into our site.

  • Combining and analyzing personal data – As described above, we may combine data from publicly available sources, and from our different e-mail and personal interactions with you (this includes information collected across our website such as our careers page and information collected when you sign-up or log on to our site or connect to our site using your social media credentials (such as LinkedIn). We combine this data to better assess your experience with FrontierBPM and to perform the other activities described throughout our privacy policy.

Do you use any cookies from third party companies?

Some cookies we use are from third party companies, such as Adobe Analytics, Google Analytics, Hubspot, Marketo Munchkin Tracking, AS Remarketing, Xing and Linkedin Analytics to provide us with web analytics and intelligence about our sites. These companies use programming code to collect information about your interaction with our sites, such as the pages you visit, the links you click on and how long you are on our site. This code is only active while you are on the FrontierBPM website. For more information on how these companies collect and use information on our behalf, please refer to their privacy policies: Adobe at Adobe Privacy Center, Google at Google Privacy & Terms, Hubspot at Hubspot Privacy Policy and Marketo at Marketo Privacy Policy, AS Remarketing at Advanced Remarketing Services, and Linkedin at Linkedin Privacy Policy, Xing at Xing Privacy Policy and Yoptima at Yoptima Privacy Policy.

Does FrontierBPM use any non-cookie tracking technologies?

We may also use web beacons (including conversion pixels) or other technologies for similar purposes as above and we may include these on our sites, in marketing e-mail messages or our newsletter, affiliated websites, to determine whether messages have been opened and links clicked on. Web beacons do not place information on your device, but they may work in conjunction with cookies to monitor website activity. The information provided below about cookies also applies to web beacons and similar technologies. Conversion pixels are small codes located on a particular web page which are triggered when someone visits a page resulting in an increase in the conversion count.

​What if I don’t want cookies?

By using our site you agree that we can place cookies on your device as explained below. If you want to remove existing cookies from your device you can do this using your browser options. If you want to block future cookies being placed on your device you can change your browser settings to do this. For more information on managing cookies see All About Cookies - Manage Cookies. Currently, "Do Not Track" initiatives are not recognized by our site.

Please bear in mind that deleting and blocking cookies will have an impact on your user experience as parts of the site may no longer work. Unless you have adjusted your browser settings to block cookies, our system will issue cookies as soon as you visit our site or click on a link in a targeted email that we have sent you, even if you have previously deleted our cookies.

​What types of cookies are there and which ones does the site use?

The cookies used on the FrontierBPM site have been categorized on the basis of the categories found in the ICC UK Cookie Guide issued in 2012. However, it is important to note that not all cookies may be used in all jurisdictions or websites. A list of all the cookies used on this site by category is set out below. Within these four categories below, cookies are classified as either session or persistent cookies.

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“Session” cookies are temporary and once you close the browser window, they are deleted from your device.

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“Persistent” cookies remain on your device for a longer period and are used by the website to recognize your device when you return. You can find more information about cookies at: All About Cookies and Your Online Choices.

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FrontierBPM uses both session and persistent cookies.

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Strictly Necessary cookies -

These cookies are essential in order to enable you to move around the site and use its features, such as accessing secure areas of the site. Without these cookies, services you have asked for cannot be provided.

We categorize the following as Strictly Necessary cookies:

  • Registered Visitor cookie – A unique identifier given to each registered user, used to recognize them through their visit and when they return to the site. (See also Functionality cookies below.)

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Performance cookies - These cookies collect information about your visit and use of this website, for instance which pages you visit the most often, and if you get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is anonymous and is only used to improve how this website works.

We categorize the following as Performance cookies:

  • Referrer URL (internal page) – Used to store the URL of the previous page visited. Allows us to track how visitors navigate throughout our site.

  • Referrer URL (external page, including if you click on links on FrontierBPM social media pages) – Used to store the URL which refers a visitor to our site so we may understand which URLs are referring visitors to our site.

  • URL history – Used to store the pages visited by a user.

  • Unregistered Visitor cookie – A unique identifier given to each visitor to allow analysis on how unregistered visitors use our site.

  • Session Management cookies – These cookies allow us to follow the actions of a user on our site during a browser session. A browser session starts when a user opens the browser window, visits our site and finishes when they leave our site and close their browser window. Our Session Management cookies are created temporarily. Once you close your browser, our Session Management cookies are deleted.

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Functionality cookies

These cookies allow a site to remember choices you make (such as your user name, language or the region you are in) and provide more enhanced, personal features.

These cookies cannot track your browsing activity on other websites. They don’t gather any information about you that could be used for advertising or remembering where you’ve been on the Internet outside our site.

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We categorize the following as Functionality cookies:

  • Registered Visitor cookie – A unique identifier given to each registered user to our site, used to serve them content and offers based on their profiles. Also used for analysis and marketing purposes. (See also Strictly Necessary cookies above.)

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Targeting cookies - These cookies are used to (1) deliver advertisements more relevant to you and your interests; (2) limit the number of times you see an advertisement; (3) help measure the effectiveness of the advertising campaign; and (4) understand people’s behavior after they view an advertisement. They are usually placed on behalf of advertising networks with the site operator’s permission. They remember that you have visited a site and quite often they will be linked to site functionality provided by the other organization.

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FrontierBPM does not use third-party advertising on our site, so we do not use these Targeting cookies for advertising but we use them for gathering analytics and intelligence about the site.

We categorize the following as Targeting Cookies:

  • Gathering analytics and intelligence cookies

  • Third Party cookies. The Targeting cookies may also be used on third party websites and third parties may use them on our websites as follows:

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-Social media sites – Third-party social media sites may log information about you. This may include activities such as when you click an "Add This" or "Like" button for a social media site while on our site. We do not control such sites or their activities. You may be able to find information about social media sites on the sites themselves. We recommend you read the terms of use and privacy policy of such sites before using them.

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-FrontierBPM advertisements on non-FrontierBPM sites – Cookies may be placed on non-FrontierBPM sites so that when you click on a FrontierBPM advertisement located on these sites, FrontierBPM is provided with this information to enable us to measure the effectiveness of our advertising.

 

If you have any questions now or during your visit, please submit your request through our Contact Us form. 

 

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