Patient Services
Delivering patient journey solutions that support product adoption & adherence
Digital automation, coordination of data from disparate sources and workflow driven software solutions are critical to reduce the time it takes to get therapy to a patient. This ensures improved patient satisfaction for the treatment pathway, and gets the right information to the caregiver at the right time.
​
Patient Services Challenges
The patient journey from Prescription to Reimbursement and Adherence is complex.
Facilitating the patient through their journey to treatment requires resolution of many hurdles. Our Patient Services solutions provide wrap around digital assets which help patients to access products and stay on therapy.
Our Solution
Strengthen Patient, HCP and Payor relationships with solutions that provide insights to connect you with your patients' journeys
PATIENT-FOCUS™
Delivering workflow driven, configurable patient services capabilities in a compliant, secure environment.
​
-
Full multi-channel CRM functionality
-
Client / Program specific workflows
-
Configurability - rapid adaptation to coverage changes
-
Dynamic HCP and patient portals
-
Patient Access Enrollment programs
-
Referral & benefit management
-
Full operational reporting
-
HIPAA & 21 CFR 11 compliant cloud environment
-
SP/SD API Integration
PATIENT-FOCUS™
PATIENT-FOCUS™
Get management insights on demand
-
Dashboards with configurable reporting rules by recipient
-
Analysis tools to measure: Patient Sentiments, Prescriber behavior, Benefit Approval timelines, Shipping & Order Fulfillment
-
Monitoring based on SLAs with escalations for Omni-Channel communications
Patient-centric workflows
Patient-Focus™ leverages dynamic business rules to drive processes that support the patient to access their medications and adhere to their Care Plan.
-
Automated workflows for welcome calls, consent management, specialty pharmacy, order referral coordination
-
Surveys, outreach and patient satisfaction tracking
-
Digital coaching workflow for agent effectiveness
-
Patient relationship management
-
Multi-channel patient/caregiver reminders
-
Tools to support patients including appointment management, dispense tracking and analysis, automated order and refill management
PATIENT-FOCUS™
PATIENT-FOCUS™
Create stronger connections.
Corporate Headquarters
855-751-5527