Patient Services

Delivering patient journey solutions that support product adoption

Doctor and Patient

Digital automation, coordination of data from disparate sources and workflow driven software solutions are critical to reduce the time it takes to get therapy to a patient. Ensuring improved patient satisfaction for the treatment pathway and getting the right timely information to the caregiver.

PATIENT-FOCUS™ delivers workflow driven, configurable patient services capabilities in a compliant, secure environment.

Patient Services Challenges

The patient journey from Prescription to Reimbursement and Adherence is complex.

 

Facilitating the patient through their journey to treatment requires resolution of many hurdles. Our Patient Services solutions provide wrap around digital assets which help patients to access products and stay on therapy.

Doctor's Clinic

Patient satisfaction is decreasing amongst growing distrust in life sciences.

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HCPs are overworked and burnt out with limited time to engage.

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Outcomes-based contracts will be defacto by 2023...  Are you ready?

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Your current IT systems are unable to scale to meet patient-centric strategies.

Our Solution

Strengthen Patient, HCP and Payor relationships with solutions that provide insights to connect you with your patients' journeys

PATIENT-FOCUS™

Delivering workflow driven, configurable patient services capabilities in a compliant, secure environment.

  • Full multi-channel CRM functionality

  • Client / Program specific workflows

  • Configurability  - rapid adaptation to coverage changes

  • Dynamic HCP and Patient Portals

  • Patient Access Enrollment programs 

  • Referral & Benefit Management

  • Full operational reporting

  • HIPAA & 21 CFR 11 Compliant Cloud Environment

  • SP/SD API Integration 

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PATIENT-FOCUS

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PATIENT-FOCUS

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Holistic management of enrollment programs

Patient-Focus™ leverages dynamic business rules to drive processes for welcome calls, consent management for patient access to medication, supporting the patient journey through specialty pharma coordination to order, and refill management and adherence.

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Patient centric workflows

​To ensure patients receive and adhere to Care Plan

  • Surveys, outreach and patient satisfaction tracking

  • Digital coaching workflow for agent effectiveness

  • Patient relationship management

  • Multi-channel patient/caregiver reminders.

  • Tools to support patients including appointment management, dispense tracking and analysis, automated order and refill management

PATIENT-FOCUS™

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PATIENT-FOCUS

Get equipped to make the right decisions.

Patient Services Solutions

We help strengthen the relationship between Patients, HCPs, and Payors with solutions that provide insights to connect you with your patients' journeys.

Core Capabilities

  • Full multi-channel CRM functionality

  • Configurable campaign management

  • Dynamic HCP and Patient Portals

  • Patient relationship management

  • Clinical Trial Recruitment and Enrollment programs 

  • Surveys, outreach and patient satisfaction tracking

  • Digital coaching workflow

  • Full operational reporting

  • HIPAA compliant

Case Management

  • Configurable workflow

  • Dynamic business rules

  • Welcome Calls

  • Consent Management

  • Patient Assistance (PAP)

  • Benefit Investigation (eBV)

  • Prior Authorization (ePA)

  • Order & Refill Management

  • Speciality Pharmacy Coordination

Care Management

  • Business rules driven

  • Therapy management 

  • Care coordination workflow

  • Appointment management

  • SP/SD API Integration

  • Multi-channel patient/caregiver  reach-out and reminders

  • Dispense tracking and analysis

  • Compliance automation

Contact Us

Learn more about our ability to innovate and deliver measurable value.

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Corporate Headquarters

855-751-5527