Patient Services

Delivering patient journey solutions that support product adoption

Doctor and Patient

Digital automation, coordination of data from disparate sources and workflow driven software solutions are critical to reduce the time it takes to get therapy to a patient. Ensuring improved patient satisfaction for the treatment pathway and getting the right timely information to the caregiver.

Patient Services Challenges

The patient journey from Prescription to Reimbursement and Adherence is complex.


Facilitating the patient through their journey to treatment requires resolution of many hurdles. Our Patient Services solutions provide wrap around digital assets which help patients to access products and stay on therapy.

Doctor's Clinic

Patient satisfaction is decreasing amongst growing distrust in life sciences.

Examining an X-Ray

HCPs are overworked and burnt out with limited time to engage.

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Outcomes-based contracts will be defacto by 2023...  Are you ready?

Entering Keys

Your current IT systems are unable to scale to meet patient-centric strategies.

Patient Services Solutions

We help strengthen the relationship between Patients, HCPs, and Payors with solutions that provide insights to connect you with your patients' journeys.

Core Capabilities

  • Full multi-channel CRM functionality

  • Configurable campaign management

  • Dynamic HCP and Patient Portals

  • Patient relationship management

  • Clinical Trial Recruitment and Enrollment programs 

  • Surveys, outreach and patient satisfaction tracking

  • Digital coaching workflow

  • Full operational reporting

  • HIPAA compliant

Case Management

  • Configurable workflow

  • Dynamic business rules

  • Welcome Calls

  • Consent Management

  • Patient Assistance (PAP)

  • Benefit Investigation (eBV)

  • Prior Authorization (ePA)

  • Order & Refill Management

  • Speciality Pharmacy Coordination

Care Management

  • Business rules driven

  • Therapy management 

  • Care coordination workflow

  • Appointment management

  • SP/SD API Integration

  • Multi-channel patient/caregiver  reach-out and reminders

  • Dispense tracking and analysis

  • Compliance automation

Contact Us

Learn more about our ability to innovate and deliver measurable value.

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