Support Services
Extending your team’s capabilities with industry and technology expertise
We develop strategic partnerships with our customers - supplementing their in-house capabilities with a blend of on-site, and on/offshore support resources. Our services include application management and help desk support; we also provide knowledge management, knowledge transfer services and industry SME information exchange to ensure our clients can meet their future technology and strategy goals.
Application Support Challenges
The demand for high-quality support services is increasing annually as result of legacy systems and inefficient processes, leading to increased workload and a higher level of employee dissatisfaction.
Support Services
Exceeding traditional help desk experiences and expectations.
Managed Services
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Delivering support 24x7x365
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Service Level Agreement (SLA) drive
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Integration with quality and development
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Full Complex Application Management
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Automated Help Desk Ticketing System
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Service Level Agreement Driven
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Subject Matter Expertise
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Inclusion and business/systems analysis
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Controlled release management
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Metrics driven approach
Centers of Excellence
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Extending your team's capabilities with a blend of on-site, and on/offshore support resources
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Knowledge management repository
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Weekly operational review sessions
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Monthly service review sessions
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Knowledge transfer process (internal/external)
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Develop strategic partnerships
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Industry SME information exchange
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Full performance analytics
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Flexible expansion plans
Corporate Headquarters
855-751-5527