Patient Services Solutions

We help strengthen the relationship between Patients, HCPs, and Payors with solutions that provide insights to connect you with your patients' journeys.

Core Capabilities

  • Full multi-channel CRM functionality

  • Configurable campaign management

  • Dynamic HCP and Patient Portals

  • Patient relationship management

  • Clinical Trial Recruitment and Enrollment programs 

  • Surveys, outreach and patient satisfaction tracking

  • Digital coaching workflow

  • Full operational reporting

  • HIPAA compliant

Case Management

  • Configurable workflow

  • Dynamic business rules

  • Welcome Calls

  • Consent Management

  • Patient Assistance (PAP)

  • Benefit Investigation (eBV)

  • Prior Authorization (ePA)

  • Order & Refill Management

  • Speciality Pharmacy Coordination

Care Management

  • Business rules driven

  • Therapy management 

  • Care coordination workflow

  • Appointment management

  • SP/SD API Integration

  • Multi-channel patient/caregiver  reach-out and reminders

  • Dispense tracking and analysis

  • Compliance automation